Flex Rent

Flex Rent is a payment solution that helps residents split their rent into two payments while ensuring the property is paid in full on time. Below is the full handbook covering how Flex Rent works, resident qualifications, payment processing, and troubleshooting.

📌 Purpose & Goals

✅ Understand how Flex Rent works to assist residents.

✅ Ensure site teams are familiar with Flex policies and enrollment timelines.

✅ Direct residents to the correct resources for support, marketing, and troubleshooting.

💳 What is Flex Rent?

• Flex Rent is a mobile payments application that allows residents to split rent into two payments.

• Flex pays rent directly to the property when rent is due.

• Payments are attempted from the last day of the month through the 5th of the month.

📋 Resident Enrollment & Sign-Up

📌 How Residents Sign Up:

1️⃣ Residents sign up through the Flex Rent app or website: Sign Up Here

2️⃣ Once the property is enrolled and integrated with Entrata, it will appear in the sign-up form.

3️⃣ The resident logs in using the same credentials as their resident portal account.

📌 Enrollment Timeline:

• Residents must be approved by 5:00 PM ET on the 3rd of the month to use Flex for that month’s rent.

• If they sign up after the 3rd, they will be eligible for Flex Rent starting the following month.

Example:

• ✅ Signed up by June 3rd at 5 PM ET → Pays June rent via Flex.

• ❌ Signed up on June 4th → Pays July rent via Flex.

💰 How Payments Work

• Flex makes payments once rent charges post to the resident’s account.

• For GMH properties, Flex Rent payments should be received on the 1st of the month.

• If a resident enrolled after the 1st but before the 3rd, the Flex payment may be posted after the 1st.

• Rent will NOT be paid if the resident has insufficient funds for their initial payment.

📌 Initial Payment Requirement:

• To process rent, Flex requires an initial payment from the resident.

• The amount is based on the resident’s Flex Credit Line (determined by Flex’s internal eligibility criteria).

📌 Flex Rent Fees & Charges

Charge	Details
Monthly Membership Fee	$4.99 (or less based on eligibility).
Credit Line APR	0% (No interest, late fees, or penalty fees).
Bill Payment Fee	1% of the total rent.
Additional Processing Fees	Apply when using a credit card.

📌 Important: Flex Rent is free for GMH Communities to offer.

📌 How Payments Show on Ledgers:

• Resident payments appear as eCheck payments on the resident ledger.

• The account holder’s name on the payment indicates it was made by Flex Rent.

✅ Resident Qualifications & Approval Process

Requirement	Eligibility
✅ Be a current resident	Must live at a property with an active resident portal for rent payments.
✅ Minimum credit score	Must meet Flex’s internal credit model.
✅ Low financial risk	Approval is based on credit data, payment history, and other factors.
✅ ACH Enabled	Must allow automatic payments from a bank account.
✅ Good standing	No past-due balances with the property or Flex Rent.

📌 Residents must agree to Flex’s terms and conditions during sign-up.

📊 Resident Credit Reporting

• Flex runs a soft credit check on residents during the application process (does NOT affect credit score).

• On-time rent payments are reported to TransUnion, helping residents build positive credit history.

• If another rent reporting service is already used, credit bureaus will deduplicate records.

📌 Resident Payments to Flex

• Flex handles all repayment issues internally (including write-offs).

• If a resident misses a payment, Flex works with them directly to set up a repayment plan.

• If a resident has a past-due balance, Flex will not cover future rent until the balance is cleared.

• Once a past-due balance is paid, the resident may reapply for Flex Rent.

📌 Important: The property is never responsible for covering a resident’s missed payments.

❌ Issues with Approved Resident Payments

There are a few reasons Flex Rent may not pay rent for an approved resident:

Issue	Resolution
Insufficient funds	The resident did not have enough for the initial payment.
Past-due balance with Flex	The resident has an outstanding balance from previous months.
ACH disabled	ACH was turned off by the property and not enabled by the 5th.

📞 Contacting Flex Support

For Residents:

Residents can contact Flex Customer Support via:

📧 Email: help@getflex.com

🌐 Submit a Ticket: help.getflex.com

For GMH Employees:

For on-site team questions or issues, email partners@getflex.com.

📢 Marketing & Communication Resources

📌 Flex Rent Materials on SharePoint

Resource	Location
📧 Resident Emails	SharePoint > Flex Rent > Emails
📜 Resident/Prospect Flyers	SharePoint > Flex Rent > Flyers
📲 Social Media Posts (Feed & Story)	SharePoint > Flex Rent > Social Posts
📩 Texting Copy	SharePoint > Flex Rent > Texting
📄 One-Pager FAQ	SharePoint > Flex Rent > Flex Updated FAQ.pdf

📌 Ensure you use the branded version for your property. If your property is missing a branded version, contact your RLM.

🚀 Final Takeaways

📢 Flex Rent is a great tool for residents to split rent into two payments while ensuring on-time property payments.

💡 Quick Reminders:

✅ Residents must sign up by the 3rd of the month to be eligible for that month’s rent.

✅ Flex handles all payment issues—properties are NOT responsible for past-due balances.

✅ Residents must have sufficient funds for the initial payment before rent is processed.

✅ ACH must be enabled by the 5th for payments to go through.

✅ All resident questions should be directed to Flex Support.

For questions or clarifications, reach out to management or Flex Support. Let’s help residents pay rent stress-free!💪🔥